King Square – Bristol FAQs

Making a Booking and Terms & Conditions
Where does Host have accommodation?
Can I view a room before I make a booking?
Do you have summer accommodation?
How do I make a booking?

Moving In Host King Square Studio’s
Do I have to be a student to live at Host?
Can I live with my friends?
Can two people share a room?
If I book by myself how will you allocate me a room?
Can I live at Host for more than one year?
Can I cancel my contract before I move in?
Can I cancel my contract and move out early?
If I move out early what will happen?
What do I need to bring with me on arrival?
Is there somewhere to park when I am unpacking?
Will there be someone to collect my keys from?
What happens on move in day?
What if I am not happy with my allocated room or my flatmate?
Will I be able to change rooms after I have arrived?
Can I move in before my contract starts?
What cooking equipment is provided in my flat?
Can I get bedding supplied?
Is there a telephone in my flat?
What Broadband packages are there?
Is a TV provided?
What TV channels are provided?
What facilities are there at Host?
Can I park on site?
Where can I store my bike?
Is there always a member of staff on site?
What are the opening hours of the Management Office?
What about security?
How do I report maintenance?
What happens once I have reported maintenance?
How do I report emergency maintenance overnight or at weekends?
Where can I do my Laundry?
Where can I collect my post?
Who is responsible for cleaning my flat?
Can I smoke at Host?
Can I decorate my room?
Can I have guests to stay?
Are there any guest rooms on site that I can book?
Can my visitors park on site?
Can visitors just walk in?
Can I bring a pet?
What if I have a complaint?

Finances
Do I pay a deposit?
What options are there for me to pay my rent by?
I do not live in the UK – how can I pay my rent?
Do I need a Guarantor?
Can I pay my rent with my student loan?
What should I do if I am having financial problems?
What if I change my bank account or card details?
Can I pay with foreign currency or travellers cheques?
How can I find out how much I owe?
What if I don’t pay?

Bills
Do I need to pay council tax?
Do I have to pay any Utility bills?
Is there a charge for the internet?
Do I need a TV licence?
How do I make an insurance claim?

Moving Out
What do I need to do before I move out?
How do I return my keys?
Will I get a deposit returned to me?

 


Where does Host have accommodation?
We are based in university cities across the UK and Europe. To view our UK locations check out
the locations page on the website.


Can I view a room before I make a booking?
Host is available for viewings Monday – Friday from 9:00am – 17:00pm. Weekend viewings may
be arranged in advance subject to staff availability. To arrange a viewing please call us on 0117
375 0581 or email kss@host-students.com An appointment will be made for you to view your
chosen studio type(s).


Do you have summer accommodation?
We have rooms available throughout the summer months. Please contact us to get further
information and make a booking.


How do I make a booking?
You can make an application online or you can request an application pack from us. To make an
online application simply click on the online booking link on our website. This will take you
through the process. If you chose to pay in instalments you will need to send us details of a UK
guarantor. Host won’t confirm your booking until all information is returned to us and the initial
rent payment has been made. To request an application pack you can telephone us on 0117 375
0581, email us at kss@host-students.com.com or call into reception. We can send you the
booking information by post or email. All you have to do is return the documents to us.


Do I have to be a student to live at Host?
Yes, to take out a tenancy with us you must be classed as a student in full time education with a
valid student number. If you are unsure if this applies to you, please contact reception for full
definitions.


Can I live with my friends?
When making your booking you can request to share with friends. We will not hold rooms for
your friends, so it is up to you to make sure your friends apply at the same time as you so that we
can try to place you in a flat together.


Can two people share a room?
We will allow dual occupancy in Studios. Please contact reception if you would like to apply for
this.


If I book by myself how will you allocate me a room?
We try to get to know everyone who books with us and always recommend a viewing where
possible so that you can meet a member of the team. We will then look at the room type you
have requested, your year of study, gender and any other preferences and match you with
people who we think you will get on with. Host will try to allocate you to a flat that is suitable to
your situation and preferences; however it is not always possible for us to meet your requests.
I have some requests for my room, will you guarantee them?
Please contact reception. Whilst we will do what we can to try to meet your requests, we cannot
guarantee room type, flat type, location or the profile of the other residents in your flat.


Can I live at Host for more than one year?
Yes, it is possible for you to stay at Host throughout your studies. Bookings are taken on a first
come first served basis so be sure to re-book as soon as possible.
What are the terms and conditions of the tenancy agreement?
A copy of the standard Host agreement can be downloaded from this website. All residents will
receive a copy of their tenancy to keep upon arrival.


Can I cancel my contract before I move in?
A copy of the standard Host Cancellation Policy can be downloaded from this website. All
residents will receive a copy of their tenancy to keep upon arrival.


Can I cancel my contract and move out early?
If you cancel your contract before the contract begins you will be subject to our cancellation
terms and charges. Cancellations will only be accepted upon receipt of a completed cancellation
form. Contact reception to request a form.


If I move out early what will happen?
If another student is found to take over your tenancy, Host will agree to release you from your
contract. You will be required to pay an administration charge. You must vacate your room and
return the keys to reception. You will be refunded any overpaid rent after you have moved out.
This refund will be calculated based on the date the new tenant takes up occupation of the room
not the date you move out. Should no replacement tenant be found for your room you will be
liable for the rent for the duration of your Tenancy Agreement.


What do I need to bring with me on arrival?
Make sure you bring your accommodation booking confirmation with you as well as some form of
ID. If you have been asked to bring any additional items when making your booking make sure
you have them with you as you will need to produce them before your keys will be issued.


Is there somewhere to park when I am unpacking?
Limited paid parking is available to the front of the building along with local car parks nearby. You
may stop your vehicle outside the building to unload for a short time unofficially, however
vehicles should not be left unattended as parking fines may be enforced. All students must
arrange a move in time slot in advance of their move in date by emailing kss@host-students.com
or calling 0117 375 0581. Failure to do say my result in long waiting times due to the large
volume of students moving in at one time.


Will there be someone to collect my keys from?
Yes, Host have staff on site 24 hours a day.


What happens on move in day?
You will be welcomed on arrival at reception by a member of the Host team. You will be asked to
provide any documents or payments that are outstanding and then given a welcome pack
containing your key, and lots of information on living at Host and your room. Finally, you will be
shown to your room to settle in and unpack.


What if I am not happy with my allocated room or my flatmate?
Part of the university experience is meeting people from different backgrounds, interests and
cultures. We hope that you will enjoy the diversity of university life; however should you be
unhappy it is worth spending some time talking to your flatmates to try to come to some mutually
agreeable solution. It is usually not possible for a room move unless an empty room is available.
It is important to remember that moving to university is a stressful time and that initial teething
problems are usually resolved within the first few weeks.


Will I be able to change rooms after I have arrived?
It is not usually possible to change rooms after you have arrived. All rooms are allocated on a 44
or 51 week contract and unless another resident also requests a room swap we would be unable
to change your room.


Can I move in before my contract starts?
Accommodation is available throughout the summer period so it is possible for you to move in
early provided you book in advance. Please contact reception for details.


What cooking equipment is provided in my flat?
All flats are provided with a fridge/freezer, cooker, hob, microwave, vacuum cleaner. We do not
supply cutlery, crockery and pans etc. so you will need to bring your own or purchase a kitchen
pack from UniKitOut prior to coming to University. Quote HOST18 to receive a 10% discount.


Can I get bedding supplied?
Bedding is not supplied here at Host, so you will need to bring your own or purchase a kitchen
pack from UniKitOut prior to coming to University. Quote HOST18 to receive a 10% discount.


Is there a telephone in my flat?
Telephones are provided in each studio but they are for internal use only (reception contact,
deliveries etc.), external calls cannot be made from these phones.


What Broadband packages are there?
A 100Mb broadband connection is provided to every room at Host free of charge. All residents
wishing to use the internet services must sign up to the terms and conditions of use, you can do
this in your room. To connect you will need a Cat 5 patch cable.


Is a TV provided?
TVs are provided in all studios (TV license not included), and in the common area.


What TV channels are provided?
Host has a selection of TV channels from Freeview.


What facilities are there at Host?
– The Gym –
The Gym is free of charge to all residents at Host and available 24 hours a day, once a
disclaimer form has been signed. This is available in your welcome pack, once you have signed
it please return it to reception and we will programme your fob to give you access. We invite you
to use the Gym freely and trust that you will do so sensibly, any misconduct will result in you
losing access to the facilities.

– The Hang Out –

This is open for your use 24 hours a day 7 days a week with TV, free pool and table football.
Please respect the area and your fellow neighbours by looking after it and putting your litter in the
bins provided. We have put a lot of work into making Host a home from home, please help us to
keep it that way.

– The Screen –

The TV Room gives you a private space to arrange movie nights, catch up on your favourite
shows with friends or even organise gaming nights on your X-Box or Wii. The Screen is open 24
hours a day.

– The Study –

We have provided The Study to give you somewhere to study outside of your room, all we ask is
that you use it respectfully and keep chatting & music to a minimum. If you are doing group work
and need to talk, maybe The Hang Out would be a good option for this part of the work.


Can I park on site?
Limited parking is available at King Square Studios on a first come first served basis. The cost
for student parking is charged for the year and you should enquire as to whether any spaces are
available when you make your booking for accommodation. Visitor parking is not available here
at Kings Square Studios, permit holders only. Non students may also reserve a parking space at
a cost for the year. For more information and for parking prices, please contact the team at
King Square Studios on +44(0)1173 750 581 or at kss@host-students.com.


Where can I store my bike?
We have a covered and secure Bike Store in our underground car park. If you would like to use
the bike store, please see us at reception and we will programme your fob to give you access.
The store is covered by CCTV and only residents with bikes in the store will have access. Please
note we will not allow any bikes to be stored inside your apartment, you must use the bike store
provided. Any bikes found inside the building will be removed and any cleaning or redecoration
costs incurred passed onto the owner. Please note, bikes are stored at the owner’s risk and Host
Management (UK) Ltd will not accept any responsibility for loss or damage to any bike on site.


Is there always a member of staff on site?
Yes, at Host we operate a 24 hour reception.


What are the opening hours of the Management Office?
The accommodation office will be open between 9am and 5pm Monday – Friday should you
need to come and speak to us. There will be an out of hours reception and concierge service,
that means there will be someone at reception 24 hours a day, however any none urgent
requests will be dealt with during office hours only.


What about security?
Host have a 24 hour Concierge/Security Service providing you with a familiar face should you
have any concerns or problems. There is CCTV throughout the building which will be monitored
by the security representative on the main desk. Should you have any problems you can call
reception on 0117 3750581 or from the white intercom phone in your studio.


How do I report maintenance?
Maintenance should be reported to the management staff during office hours or via your online
portal so our caretakers will be informed. You can also contact the caretakers for any
emergencies out of office hours. The phone number is provided within your welcome information
and notice boards within your flat.


What happens once I have reported maintenance?
The Maintenance team will be automatically notified and will attend to make the necessary
repairs as soon as possible. Occasionally, it will not always be possible to complete the repair on
the first visit and a subsequent visit may be necessary. Repairs are responded to on a priority
basis, please be aware that it may not be possible to attend to your problem the same day you
report it, especially at busy times of the year.


How do I report emergency maintenance overnight or at weekends?
If you have a maintenance problem that needs urgent assistance when the management office is
closed you should contact the member of staff on site. The phone number is provided within your
welcome pack that you will receive upon arrival. The caretaker will respond to your problem and
do whatever is possible to resolve the issue, but it may not always be possible to complete the
repair out of office hours.


Where can I do my Laundry?
A laundry service is provided with self-serve washers and dryers on site. A laundry card is
required which can be obtained from reception. Credit can be added to the card via the Circuit
Laundry website, using a debit or credit card. The price is £2.70 for a wash and £1.20 for a dry.


Where can I collect my post?
Royal Mail will deliver your letters to your post box in reception so please ensure you place your
apartment number with your address for all post or deliveries. If you have a parcel it will be
delivered to reception and only accepted if you have signed and returned the disclaimer stating
you are happy for us to sign on your behalf. Please be aware we take no responsibility for lost or
damaged parcels even if signed for. There will be a display board in reception to notify you there
is a parcel for collection. Parcels and packages need to be collected as soon as possible, within
office opening hours.


Who is responsible for cleaning my flat?
It is the resident’s own responsibility to clean their rooms and they share responsibility for the
communal area of the flat. The staff at Host will conduct monthly inspections and you are
expected to ensure that your room and flat is clean on these days. Failure to meet the required
cleanliness standards will result in external cleaning contractors being brought in, the cost of
which will be passed onto the resident(s). At the end of the tenancy the bedroom and flat must be
returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all
residents to ensure the kitchen and lounge are clean. The block stairways are regularly cleaned
by Host staff.


Can I smoke at Host?
Our building is a non-smoking building. It is illegal to smoke anywhere in our building – this is UK
law. Smoking is only permitted outside of the premises. To keep the area clean and tidy, please
place your cigarette ends in the bin.


Can I decorate my room?
You are responsible for ensuring that you leave your room and flat in the same condition that is
was given to you. You will be asked to complete and return an inventory to record the condition
of your room upon arrival. Marks on the walls and furniture, including those caused by blu-tac,
white-tac or pins will require painting once you have left and you may be charged in line with our
advertised schedule of charges.


Can I have guests to stay?
You are very welcome to have your friends and family visit, but please remember to respect the
feelings of your flat mates – it’s their apartment too! Also, make sure your visitors are
accompanied by you at all times. If they are not they could be asked to leave the building as a
security measure. You will be held responsible for your guest’s actions and Host staff reserve the
right to ask any nuisance guests to leave the premises immediately.


Are there any guest rooms on site that I can book?
No, Host do not have guest rooms.


Can my visitors park on site?
Parking is only available for those residents who have a pre-arranged/pre- paid parking space for
the year. We are unable to offer any parking to your visitors. Local car parks and street parking
are available and the staff can give you directions to these.


Can visitors just walk in?
Our accommodation has secure fob access only to ensure that only residents have access to the
site. Visitors will need to contact reception or yourself to gain access. All visitors should be
signed in at reception, this is for reasons of safety, security and to ensure that in the event of an
emergency, management know who is on site. Visitors must be accompanied by residents at all
times whilst on site.


Can I bring a pet?
No pets of any type are not permitted at Host.


What if I have a complaint?
We hope that you never have any reason to be dissatisfied with the service we provide to you.
However, if you have any issues that you would like to bring to our attention please contact a
member of staff in your management office who will endeavour to resolve the problem for you.


Do I pay a deposit?
Host do not take any deposits. The payment you make upon booking is a rental payment.


What options are there for me to pay my rent by?
You can pay your rent by credit/debit card or bank transfer. You can choose to pay your rent in
three instalments on the due dates we have in place or the full amount in advance. If you choose
to pay in instalments you will need to provide a UK guarantor who is in full-time employment to
support your application.


I do not live in the UK – how can I pay my rent?
If you do not live in the UK and do not have a UK guarantor, you will need to pay for your rent in
full. You can arrange to do this either by credit/debit card, or bank transfer. Please be aware that
if paying by bank transfer the bank will usually deduct charges from the amount you send us and
you will need to pay the amount due before you can move in. Alternatively, you can use Housing
Hand to act as your guarantor.


Do I need a Guarantor?
All students can choose to pay in instalments as long as they can provide a UK guarantor. If you
cannot provide a guarantor you will need to pay the full years rent upon booking your
accommodation.


Can I pay my rent with my student loan?
Please note that we don’t wait on student loans here at Host and payments will need to be made
on the due dates.


What should I do if I am having financial problems?
If you are having financial difficulties, you should contact a member of the management
immediately. Failure to do so could result in interest charges being added to your account if you
fail to pay on the due dates as well as legal proceedings being started against you and, where
applicable, your guarantor. Management staff can usually advise you of where to go to get
additional financial help which will assist you in meeting your financial obligations.


What if I change my bank account or card details?
Please notify a member of management staff immediately with any new details to ensure your
rent is taken on the due date and to avoid any unnecessary charges.


Can I pay with foreign currency or travellers cheques?
Host cannot accept foreign currency or travellers cheques as payment. The safest and simplest
way for international students to make a payment is by Credit/Debit card or bank transfer.


How can I find out how much I owe?
Contact a member of the management team who will be able to advise you of payment amounts
and dates due.


What if I don’t pay?
If you don’t pay your rent daily interest may be added to the amount you owe to us. Your
guarantor will be contacted and will be asked to pay the amount that you owe. Host will
commence legal proceedings against any resident who fails to pay the rent due. These
proceedings will also include action against the resident’s guarantor.


Do I need to pay council tax?
Provided you are a student in full-time education you will be exempt from council tax.


Do I have to pay any Utility bills?
Our rents are inclusive of electricity consumption up to the value of £300 per room. Statements
are issued monthly and should your share of the charges incurred by the flat exceed this
allowance you will be required to make additional payments for the additional electricity
consumed. No charge is made for water consumption. There is no gas at Host.


Is there a charge for the internet?
A 100Mb connection is provided to your room free of charge. Should you wish to upgrade to a
faster connection you should contact our internet provider and payments can be made online.


Do I need a TV licence?
Host do not supply a TV licence for the television supplied in your studio. You should purchase
one prior to connecting the TV as detailed in your tenancy agreement. Please contact TV
Licensing for further details.


How do I make an insurance claim?
Basic insurance cover is provided for each resident. Details of your cover is provided within your
welcome pack at arrival. Should you wish to make an insurance claim you will need to contact
the insurance company directly. Contents insurance with Endsleigh.


What do I need to do before I move out?
You are expected to ensure that your room and flat are returned at the end of your contract in
good condition. You must make sure that all areas within the flat are cleaned thoroughly and that
all rubbish and unwanted items are removed from the flat to avoid any charges being incurred.
Damage to the flat or missing items will be charged for in accordance with the publicised charges
in reception. You must ensure that all outstanding invoices are settled prior to your departure. A
final room and bedroom check will be completed at the end of your contract, you should arrange
an appointment if you wish to be present when this takes place.


How do I return my keys?
During office hours, they should be returned to reception. If you move out when the office is
closed you should put your keys in an envelope with your name and room number clearly
marked on it, and return them to the member of staff on duty.


Will I get a deposit returned to me?
Host does not take deposits. All damages will be invoiced for after your departure.
Equality and Diversity
We do not treat any person or group of persons applying for accommodation less favourably
because of their race, colour, ethnic or national origin, gender, disability, appearance, age,
marital status, sexual orientation or social status.