Host win at the Student Accommodation Hero Awards

Normally at this time of year we’re eagerly awaiting the results of the annual National Student Housing Awards. But as we all know by now, there’s nothing normal about 2020.

With a global pandemic, lockdowns and universities closing earlier in the year, the National Student Housing Awards – awarded to providers based on the results of the National Student Housing Survey (normally completed by students between February and May), have transformed into the Student Accommodation Hero Awards.

What are the Student Accommodation Hero Awards?

Over the summer, students across the UK and Ireland were asked who they thought had excelled in their accommodation during the COVID-19 crisis. Students responded enthusiastically, making 500+ nominations and recognising those in every area: cleaning, maintenance, reception, security, catering and more.

As a result of the feedback from students during the pandemic, individual staff were nominated by students for an award in 12 categories. We were delighted that a number of Host staff were nominated by our students for a Hero award.

Our Heroes

student accommodation hero awards

On the 1st October 2020, the winners were announced in the first ever Student Accommodation Heroes Award.

The awards were an opportunity for the accommodation sector to celebrate some of the extraordinary work that has been undertaken in the last few months during a time of extreme pressure on students and staff.

We’re proud to announce that Chanelle Tolcher, Customer Service Adviser for Host at St Thomas Court, Plymouth has been crowned winner of the Hero award for Dedication; an award for someone who goes the extra mile and really has a passion for their work.

The student who nominated Chanelle commented; “Chanelle truly went above and beyond her role, and she always brightened my day, even if she didn’t know it. Living away from home can be a hard time for any student, no matter what age, and just seeing a friendly face every time I walked through that door truly made a difference not only to my happiness and mental health, but my overall experience at university.”

On being nominated, Chanelle commented, “I felt overwhelmed as I was not expecting it. I haven’t been with the company long and only started at my property at the beginning of January, so it was nice to know I was having a positive impact on the students. I’ve always believed in going the extra mile.”

A huge congratulations and well done to Chanelle and all other winners and nominees in this year’s Student Accommodation Hero Awards.

We would also like to say a big thank you to all of our staff for working extremely hard during COVID-19. They ensured that the students living with us were kept safe, supported and were provided with the best possible living experience during these difficult times. All our staff are heroes and can be hugely proud of their achievements this year.

To learn more about the National Student Housing Awards and the Student Accommodation Awards, visit studenthousingawards.uk


Host are proud winners of the UK Best Private Halls Provider 2018 & 2019 in the National Student Housing Awards. You can learn more about Host and view our locations and student accommodation on our website.

#HostEnvironmentalPledge.
Getting serious about the environment we live in.

To become more ‘environmentally friendly’, Host is launching the #HostEnvironmentalPledge campaign to encourage responsible behaviour and drive sustainability across our sites throughout the UK and Ireland.

It’s a simple campaign! For every percent we reduce our overall utilities (electric, water and gas) consumption by we donate to one of our nominated charities.

Show me all news

Latest news

News flash! Best restaurants in Nottingham

At our two Nottingham student accommodation sites Lace Market Studios and The Rise, we asked our residents where are the best places to eat in Nottingham? They gave us a list of the places they recommend, and also the other hidden gems around the area.

Best restaurants in Nottingham - Host Student accommodation

News flash! What is the UCAT exam?

The UCAT exam is an admissions test which is primarily used by universities offering medical and dental degree programs. The UCAT exam assesses cognitive abilities, attitudes, critical thinking and logical reasoning. All are considered essential for success in the medical and dental fields. The exam is made of multiple choice questions which cover several sections. These include verbal reasoning, decision making, quantitative reasoning, abstract reasoning, and situational judgement.

What is the UCAT exam? Student Tips, Host student accommodation
Host - Student and undergound
UCAS key dates 2025

News flash! When can I apply for university?

When you should apply for university depends primarily on when you'd like to start your course. You can start your 2025 UCAS application from the 14th May 2024, but you'll have to wait until the 3rd September 2024 to submit the application. If you want to start university in September 2024, read our blog is it too late to apply to uni?