FAQs

You can book your room online in just a few steps:

1. Visit www.host-students.com (you’re already here!)
2. Head to the locations page and select your property, then choose your room type and fill in your details.
3. You’ll then sign your agreement and pay a small amount of advance rent to secure your booking.

If you need help at any point, our friendly property teams are on hand to help, you can contact them by phone or email.

Unlike shared housing, at Host students there’s no deposit to pay. You’ll just pay a small advance rent payment when booking. This isn’t an extra payment – it goes towards your first rent instalment (if you’re paying in full) or your second rent instalment (if you are paying by instalment plan).

Of course! You can book a viewing online for all of our locations. Head to your chosen property and then complete the ‘book a viewing’ form. And if you’re further away, many of our properties have virtual tours available – so you can explore your future home from anywhere in the world and get a good feel for the space.

Some of our properties can accept bookings from students aged 16 or 17, but this varies depending on the property and local regulations. Contact the property team at your chosen property directly and we’ll talk you through the options.

Yes! Absolutely. If you and your friends are booking at the same time, just let the property team know your preferences and we’ll do our best to place you together – either in the same flat or on the same floor, depending on availability.

Yes – some of our studio rooms are suitable for dual occupancy. You’ll find this clearly stated on our website when browsing. There may be a small additional charge for a second occupant. Always check with the property team before booking.

Yes, we do! Many of our properties offer accessible or adapted rooms suitable for students with mobility needs or other health requirements. We understand that not all accessibility needs necessarily mean needing a fully adapted room, so if you have a specific condition or accessibility need, let us know early so we can make sure the right support and room is available just for you.

Your move-in date will be listed in your agreement, and we’ll send you a move-in guide in advance. You’ll need to bring your own bedding, towels, and kitchen items unless you’ve ordered a pack from UniKitOut (remember, you get 10% off with the code ‘HOST10’). We’ll also let you know about ID requirements, arrival slots, where you can drop off and where you can park locally.

Yes. You’ll receive a detailed inventory showing the contents and condition of your room when you arrive via your Host portal. It’s important to check everything carefully and report any issues or discrepancies within the first 7 days. This helps avoid charges at the end of your stay.

Don’t worry – just let us know. You can report issues using our online portal or directly to the property team. We’ll assess the problem and arrange repairs or replacements as needed. Our reception and maintenance team members are quick, friendly and happy to help.

Yes! Most of our properties offer secure indoor or covered bike storage – we just ask that you bring your own lock and would advise that you arrange an appropriate level of insurance cover as bikes are stored entirely at the owner’s risk.

Most of our properties are required to be car free by planning. However, some locations offer limited car parking for an additional cost – you will see this listed as an amenity on the property webpage if it’s available. If you need parking, check availability with the property team before you arrive.

To maintain a comfortable and hygienic living environment for all residents, pets are not permitted in our properties. However, in accordance with the Equality Act 2010, we will make reasonable adjustments to accommodate registered assistance animals where there is a legal requirement to do so. If you believe this applies to you, please get in touch with the property team to discuss the next steps and provide any relevant documentation.

We know everyone has their favourite kitchen gadgets, and you’re welcome to bring them with you – just be mindful of safety (any items you bring must have a CE Kitemark and be PAT tested) and how much power they use, especially in shared spaces. Deep fat fryers are not allowed under any circumstances, as they pose a serious fire risk.

To avoid clutter (nobody needs seven slow cookers!), it’s a good idea to chat with your flatmates and see what you can share. Some locations may already include certain kitchen equipment, while others might not – so check with your property team before buying or bringing anything extra.

Portable heaters aren’t allowed in flats or bedrooms as they can overheat and pose a fire risk. If you’re feeling cold or have any issues with heating, just speak to your property team – they’re there to help and will make sure you’re comfortable.

No – smoking (including vaping and electronic cigarettes) isn’t allowed inside any of our properties or in bedrooms. However, most of our properties have outdoor designated smoking areas. If you choose to smoke and there isn’t a designated smoking area at your property, we ask that you do so outside of property, away from any entrances/exits/gates.

Yes. Letters will be delivered to your room’s mailbox. For parcels, most properties have a secure collection area, or the property team will sign for them. You’ll be notified when something arrives, and you’ll need ID to collect. Please ensure that you add your name and room number on all parcels. 

Yes – guests are welcome for short visits, but we ask that they respect your flatmates and our property rules. If guests stay regularly or for longer periods, you may need to ask the property team for permission.

If you’re unhappy with your room, please speak to the property team. If there’s availability, we’ll do our best to move you. Room swaps depend on demand and are usually easier to facilitate earlier in the year.

No, subletting is not allowed under any circumstances. If you need to leave your agreement early, we may allow a tenancy transfer, but you’ll need to find a replacement tenant and go through the proper process. Please speak to the property team for more information.

Many of our properties offer summer stays or contract extensions. This can be useful if you’re staying in the city for work, studies or travel. Availability varies – contact your property team early to arrange this.

No – for everyone’s safety, electric bikes, e-scooters, and devices with large lithium batteries must not be brought inside, stored or charged anywhere in our properties. These batteries pose a serious fire risk if damaged, overcharged or used improperly.

Because of this, we don’t allow them in rooms, communal areas, stairwells or storage spaces. This includes all types of e-scooters and e-bikes – even if they’re switched off.

If you’re unsure whether something is allowed, speak to your property team before bringing it in.

You can report any issues quickly and easily through our online resident portal or directly to reception. We aim to sort out maintenance problems as quickly as possible – typically within 24 to 48 hours.

We know accidents happen. If you cause damage, report it as soon as possible. Charges may apply depending on the severity, but we’ll always explain costs before billing. Taking care of your space helps avoid unnecessary charges and we’ll always charge a fair amount for a replacement item.

If something’s not right, talk to your property team first – they’re usually the quickest way to sort things out. Still not resolved? You can make a formal complaint through our complaints process. It’s simple, taken seriously, and we’ll always aim to respond fairly.

Yes – our property teams are on-site during the day, and most properties have 24/7 emergency support too. From fixing things to just having someone to talk to, we’re here for you.

All Host properties have secure key or fob access, CCTV in common areas and trained staff on-site at key times of day and night. We work closely with universities and local emergency services to keep our communities safe.

Every property follows strict regulations and protocols based on what is appropriate for their location. Our properties all have smoke alarms in rooms, addressable fire detection and alarm systems, and conduct regular fire drills throughout the year. You’ll receive fire safety instructions during check-in; alongside helpful information provided on your online portal and within your room itself.

Yes – basic contents insurance is included. This usually covers items in your room from risks like theft or fire. You can upgrade to include laptops, phones, bikes and other valuables. Full details are provided when you move in, or you can see details here.

Yes. Host provides an inclusive and welcoming environment for all residents. We’re proud to support LGBTQ+ students and are committed to creating a safe space where everyone can be themselves. If you ever experience discrimination or feel uncomfortable, please speak to a member of our property team. We will take it seriously and will act with care and discretion. You’ll also find LGBTQ+ events, campaigns and partnerships throughout the year, helping to build visibility, understanding, and community. 

Many students feel this way at times. You’re welcome to speak to us, we’re always happy to chat. We also encourage you to join in with our events programme, where you can meet other residents in a relaxed and friendly setting. You’re part of a community at Host, even if it doesn’t feel that way yet. 

If you’re concerned about someone else, please let us know. Even if you’re unsure, we’d rather you speak up. Our property team can then check in and offer support. 

Absolutely. If you speak to one of our property team about a personal or wellbeing concern, it will be treated with sensitivity and confidentiality. We only share information if there’s a serious risk to your safety or someone else’s – your wellbeing comes first. 

In an emergency, always call 999 first. If you need urgent but non-life-threatening support, speak to our property team, we can help you contact out-of-hours services or local crisis teams, depending on the situation.

We understand that university life can be tough. Our property team is trained to listen and help signpost you to access professional services through your university or local providers. 

You can pay online via our secure portal. We offer flexible payment plans, including full payment upfront, termly or monthly instalments – check the relevant property page for details specific to your chosen location. Your payment schedule will be outlined in your agreement and is available to view via your online portal.

Yes. Parents, guardians, or sponsors can make payments through the online portal or via a bank transfer, as long as they have your reference number. You’ll still be legally responsible for the tenancy. 

It depends on which property you’re staying in. Some of our properties use Assured Shorthold Tenancy Agreements (ASTs), while others use Licence Agreements. Don’t worry – we’ll let you know which one applies before you book and both are official contracts. 

What’s the difference between the two? 

• A tenancy agreement usually means you have full control over your room. No one can come in without notice unless it’s an emergency or essential maintenance. 

• A licence agreement is a bit more flexible and gives you permission to live in the room, but it might not offer the same level of legal protection as a tenancy. 

Which one you get depends on the location and how the property is managed – not something you are able to choose yourself. 

Sample AST

Sample Licence Agreement

Is it legally binding? 

Yes! Whether it’s an AST or a Licence, once you’ve signed it, you’re agreeing to stay for the full length of the contract and pay your rent on time.  

Can I read the agreement before I sign it? 

Absolutely. You’ll get a copy to look over before you commit. We recommend reading it carefully, and if there’s anything you’re unsure about, you can always ask us – or speak to your university’s accommodation office or student advice team. You may want to get legal advice before signing if you are unsure of, or need any help understanding, what you are committing to. 

You’ll need a UK-based guarantor if you’re paying in instalments. If that’s not possible, some properties accept international guarantors alongside full rent up front or support from third-party guarantor services. Speak to us early to see what’s possible. 

We’ve got you covered. If you don’t get the grades you need and don’t go to university, you can cancel under our No Place, No Pay policy. Just send us evidence (such as your UCAS notification) within the specified time limit and we’ll release you from the contract. 

No Place No Pay Policy.

We understand that plans can change, and sometimes things don’t go as expected. Here’s what you need to know about our No Place, No Pay policy.

This offer is for prospective first-year undergraduate or postgraduate students applying to study in the UK for the 2025/26 academic year. This applies to full-term, part-term, and semester-let accommodations.

What Happens if You Don’t Get Your Place?

If you miss out on being offered a place at your chosen university or higher education institution, don’t worry! Just send us confirmation from UCAS or your chosen institution within 48 hours of your results being published and we’ll take care of the rest.

1. Proof of Results: Please email us your proof (in English) of declined or deferred admission to the relevant site email address within the required timeframe. This can be a rejection letter from the university or a UCAS confirmation.
2. Voluntary Withdrawal: If you decide to withdraw from your course or university on your own, the usual cancellation policy will apply.
3. Course Cancellation: If your course is no longer running, reach out to us. Depending on the details, we may be able to release you from your contract or help you relocate to another Host accommodation near an alternative course, if applicable.
4. University Decisions: If your offer is withdrawn by the university due to disciplinary or personal reasons, you’ll remain responsible for any contractual charges, and the usual cancellation policy will apply.
5. Late Enrolment or Exam Re-sits: If you miss your enrolment date or need to re-sit exams due to circumstances beyond your control, we may be able to release you from your contract. Here’s what to keep in mind:

• Each case will be reviewed by Host, and in some cases, the decision may rest with the landlord.
• If you haven’t collected your keys, you’ll still be responsible for rent from the tenancy start date until an agreed release or cancellation date.
• If you’ve already moved in, you’ll be liable for rent from the tenancy start date until an agreed release or cancellation date.
• Final decisions rest with the landlord, and while we’ll do our best to provide them with the necessary information on your behalf, they’re not required to approve a release or relocation request if your place at university is cancelled.

6. Refund Process: Once we verify your documentation and confirm it meets the terms, we’ll cancel your agreement and refund any rent owed to you, assuming all timings were followed.

Important Note

We can only accept a cancellation under these terms up and until 7 days before your tenancy start date at the latest, and if we receive the required evidence within 48 hours of it being published. If you’re unable to provide the required evidence on time, the standard cancellation terms will apply.

We understand things can change. Depending on the reason and when you tell us, you may be eligible to cancel – especially if your visa or course is affected. Please check our cancellation policy or contact the property team for help. 

Our contracts are for a fixed term, but if you want to leave before it ends, you’ll need to find a replacement tenant. We’ll help you through the process, but until a new tenant is found, you’ll remain responsible for rent.

Yes! We offer early-bird rebooking and returning student discounts at many locations. Rebooking opens partway through the academic year – our property team will be sure to let you know when bookings open, you just need to make sure you don’t miss out on your room!

Yes, you can book online from anywhere in the world. All documents and payments can be handled digitally and we’re here to support you every step of the way.

You’ll usually need a passport or photo ID, your university offer letter and your home address. If you’re unsure, just get in touch and we’ll walk you through it. 

If your visa is refused, you can cancel your booking under our No Visa, No Pay policy. Just send us official evidence of your visa refusal, and we’ll process the cancellation. 

No Visa No Pay Policy.

We’re here to support international students as you plan your studies in the UK for the 2025/26 academic year. If your visa plans don’t go as expected, here’s everything you need to know about our No Visa, No Pay policy, which applies to full-term, part-term, and semester-let accommodation.

What Happens if Your Visa Isn’t Approved?

If your visa application isn’t approved, we’re here to help. Simply send us proof of the visa refusal as soon as you can (within 48 hours of finding out, and no later than 7 days before your tenancy start date). Here’s how it works:

1. Proof of Visa Rejection: Please email us written confirmation (in English) of your visa rejection to admission to the relevant site email address within the required timeframe. We’ll only accept official written confirmation of the visa decision.
2. Missed Deadlines: If the required proof isn’t provided by the deadlines, we’ll apply the usual cancellation terms, and you’ll remain responsible for any rent charges.
3. Refund Process: Once we receive and verify the visa rejection proof within the specified timeframe, we’ll cancel your booking and refund any rent payments in full within 28 working days.
4. Pending Visa Applications: If your visa status is still pending within 7 days of your tenancy start date, let us know. We’ll do our best to hold your room, though this will depend on availability and our team’s discretion.
5. Responsibility: You’ll need to keep track of your visa status and keep us informed throughout the process to avoid any misunderstandings or unexpected charges.
6. Voluntary Visa Cancellation: If you choose to cancel your visa on your own, the usual cancellation policy will apply.
7. Visa Termination Due to Conduct: If your visa is terminated due to conduct or legal issues, you’ll remain responsible for any contractual charges, and the usual cancellation policy will apply.
8. Visa Cancellations During Your Stay: If your visa is cancelled or terminated after you’ve moved in, you must notify us within 48 hours. Here’s what to keep in mind:

• Each case will be reviewed by Host, and in some cases, the decision may rest with the landlord.
• If you haven’t collected your keys, you’ll still be responsible for rent from the tenancy start date until an agreed release or cancellation date.
• If you’ve already moved in, you’ll be liable for rent from the tenancy start date until an agreed release or cancellation date.
• Final decisions rest with the landlord, and while we’ll do our best to provide them with the necessary information on your behalf, they’re not required to approve a release request solely due to visa issues.

Important Note

We can only accept a cancellation under these terms up and until 7 days before your tenancy start date and if we receive the required evidence within 48 hours of it being published. If you’re unable to provide the required evidence on time, the standard cancellation terms will apply.

We know moving to a new country is a big step. Our property teams are friendly, knowledgeable and ready to help you settle in. We often run welcome events, local orientation and socials so you can get to know your new city and flatmates.

We’ve been providing student accommodation for nearly 30 years. Our properties are purpose-built for students and designed to create a safe, inclusive and supportive environment.

Yes, of course – but due to data protection, we’ll need your child’s permission to discuss any specific details. They can grant this when they book or give consent in writing at a later stage.

We know it’s a big step. Our staff are trained to help with everything from maintenance issues to wellbeing concerns. We aim to create an environment where students can thrive independently – but never feel alone. 

Safety is a top priority. All of our properties have secure entry, CCTV, fire safety measures and trained staff on-site. We also run regular checks and drills to make sure everything is working as it should.

Our on-site property teams are trained in wellbeing and mental health first aid. They’re not just there for maintenance – they’re there to support your child through the highs and lows of student life. We also have strong links with local and university support services.

Yes – many parents and guardians do. You can act as a guarantor if you’re UK-based and you’re welcome to pay rent instalments via the student’s online portal.