Got a question about living with Host student accommodation? You’re in the right place. We’ve gathered answers to the most common questions about booking, payments, contracts, and life in our UK student accommodation. Whether you’re moving to London, Birmingham, Cardiff, or any of our other Host cities, you’ll find clear, straightforward information to help make your move simple and stress-free.
FAQs
Before You Book with Host Student Accommodation
You can book your room online in just a few steps:
- Visit www.host-students.com (you’re already here!)
- Head to the locations page and select your property, then choose your room type and fill in your details.
- You’ll then sign your agreement and pay a small amount of advance rent to secure your booking.
If you need help at any point, our friendly property teams are on hand to help, you can contact them by phone or email.
Of course! You can book a viewing online for all of our locations. Head to your chosen property and then complete the ‘book a viewing’ form. And if you’re further away, many of our properties have virtual tours available – so you can explore your future home from anywhere in the world and get a good feel for the space.
Some of our properties can accept bookings from students aged 16 or 17, but this varies depending on the property and local regulations. Contact the property team at your chosen property directly and we’ll talk you through the options.
Yes! Absolutely. If you and your friends are booking at the same time, just let the property team know your preferences and we’ll do our best to place you together – either in the same flat or on the same floor, depending on availability.
Yes – some of our studio rooms are suitable for dual occupancy. You’ll find this clearly stated on our website when browsing. There may be a small additional charge for a second occupant. Always check with the property team before booking.
Yes, we do! Many of our properties offer accessible or adapted rooms suitable for students with mobility needs or other health requirements. We understand that not all accessibility needs necessarily mean needing a fully adapted room, so if you have a specific condition or accessibility need, let us know early and will do our best to ensure the right support and room is available just for you.
Arriving and Moving In
Your move-in date will be listed in your agreement, and we’ll send you a move-in guide in advance. You’ll need to bring your own bedding, towels, and kitchen items unless you’ve ordered a pack from UniKitOut (remember, you get 10% off with the code ‘HOST10’). We’ll also let you know about ID requirements, arrival slots, where you can drop off and where you can park locally.
Yes. You’ll receive a detailed inventory showing the contents and condition of your room when you arrive via your Host portal. It’s important to check everything carefully and report any issues or discrepancies within the first 7 days. This helps avoid charges at the end of your stay.
Don’t worry – just let us know. You can report issues using our resident app or directly to the property team. We’ll assess the problem and arrange repairs or replacements as needed. Our reception and maintenance team members are quick, friendly and happy to help.
Yes! Most of our properties offer secure indoor or covered bike storage – we just ask that you bring your own lock and would advise that you arrange an appropriate level of insurance cover as bikes are stored entirely at the owner’s risk.
Most of our properties are required to be car free by planning. However, some locations offer limited car parking for an additional cost – you will see this listed as an amenity on the property webpage if it’s available. If you need parking, check availability with the property team before you arrive.
To maintain a comfortable and hygienic living environment for all residents, pets are not permitted in our properties. However, in accordance with the Equality Act 2010, we will make reasonable adjustments to accommodate registered assistance animals where there is a legal requirement to do so. If you believe this applies to you, please get in touch with the property team to discuss the next steps and provide any relevant documentation.
We know everyone has their favourite kitchen gadgets, and you’re welcome to bring them with you – just be mindful of safety (any items you bring must have a CE Kitemark and be PAT tested) and how much power they use, especially in shared spaces. Deep fat fryers are not allowed under any circumstances, as they pose a serious fire risk.
To avoid clutter (nobody needs seven slow cookers!), it’s a good idea to chat with your flatmates and see what you can share. Some locations may already include certain kitchen equipment, while others might not – so check with your property team before buying or bringing anything extra.
Portable heaters aren’t allowed in flats or bedrooms as they can overheat and pose a fire risk. If you’re feeling cold or have any issues with heating, just speak to your property team – they’re there to help and will make sure you’re comfortable.
No – smoking (including vaping and electronic cigarettes) isn’t allowed inside any of our properties or in bedrooms. However, most of our properties have outdoor designated smoking areas. If you choose to smoke and there isn’t a designated smoking area at your property, we ask that you do so outside of property, away from any entrances/exits/gates and dispose of any waste accordingly.
Living at Host Students
Yes. Letters will be delivered to your room’s mailbox. For parcels, most properties have a secure collection area, or the property team will sign for them. You’ll be notified when something arrives, and you’ll need ID to collect. Please ensure that you add your name and room number on all parcels.
Yes, guests are welcome for short visits. We ask they are considerate of your flatmates and follow our property rules. You can have up to two guests at a time, and one overnight guest can stay for up to three nights in any seven-day period. If you’d like to have more guests or a longer stay, please speak to the property team first.
If you’re unhappy with your room, please speak to the property team. If there’s availability, we’ll do our best to move you. Room swaps depend on demand and are usually easier to facilitate earlier in the year.
No, subletting is not allowed under any circumstances. If you need to leave your agreement early, we may agree to an early release, but you’ll need to find a replacement tenant and go through the proper process. Please speak to the property team for more information.
No – for everyone’s safety, electric bikes, e-scooters, and devices with large lithium batteries must not be brought inside, stored or charged anywhere in our properties. These batteries pose a serious fire risk if damaged, overcharged or used improperly.
Because of this, we don’t allow them in rooms, communal areas, stairwells or storage spaces. This includes all types of e-scooters and e-bikes – even if they’re switched off.
If you’re unsure whether something is allowed, speak to your property team before bringing it in.
We aim to sort out maintenance problems as quickly as possible – typically within 24 to 48 hours. You can report any issues quickly and easily through our resident app or directly to reception.
We know accidents happen. If you cause damage, report it as soon as possible. Charges may apply depending on the severity, but we’ll always explain costs before billing. Taking care of your space helps avoid unnecessary charges and we’ll always charge a fair amount for a replacement item.
If something’s not right, talk to your property team first – they’re usually the quickest way to sort things out. Still not resolved? You can make a formal complaint through our complaints process. It’s simple, taken seriously, and we’ll always aim to respond fairly.
Support, Safety and Wellbeing
Yes – our property teams are on-site during the day, and most properties have 24/7 emergency support too. From fixing things to just having someone to talk to, we’re here for you.
All Host properties have secure key or fob access, CCTV in common areas and trained staff on-site at key times of day and night. We work closely with universities and local emergency services to keep our communities safe.
Every property follows strict regulations and protocols based on what is appropriate for their location. Our properties all have smoke alarms in rooms, addressable fire detection and alarm systems, and conduct regular fire drills throughout the year. You’ll receive fire safety instructions during check-in; alongside helpful information provided on your online portal, on the resident app and within your room itself.
Yes – basic contents insurance is included. This usually covers items in your room from risks like theft or fire. You can upgrade to include laptops, phones, bikes and other valuables. Full details are provided on your online portal and within the resident app.
Yes. Host provides an inclusive and welcoming environment for all residents. We’re proud to support LGBTQ+ students and are committed to creating a safe space where everyone can be themselves. If you ever experience discrimination or feel uncomfortable, please speak to a member of our property team. We will take it seriously and will act with care and discretion. You’ll also find LGBTQ+ events, campaigns and partnerships throughout the year, helping to build visibility, understanding, and community.
Many students feel this way at times. You’re welcome to speak to us, we’re always happy to chat. We also encourage you to join in with our events programme, where you can meet other residents in a relaxed and friendly setting. You’re part of a community at Host from day one.
If you’re concerned about someone else, please let us know. Even if you’re unsure, we’d rather you speak up. Our property team can then check in and offer support.
Absolutely. If you speak to one of our property team about a personal or wellbeing concern, it will be treated with sensitivity and confidentiality. We only share information if there’s a serious risk to your safety or someone else’s – your wellbeing comes first.
In an emergency, always call 999 first. If you need urgent but non-life-threatening support, speak to our property team, we can help you contact out-of-hours services or local crisis teams, depending on the situation.
We understand that university life can be tough. Our property team is trained to listen and help signpost you to access professional services through your university or local providers.
Rent, Contracts and Cancellations
You can pay online via our secure portal. We offer flexible payment plans, including full payment upfront, termly or monthly instalments – check the relevant property page for details specific to your chosen location. Your payment schedule will be outlined in your agreement and is available to view via your online portal. Find out more in our payment guide.
Yes. Parents, guardians, or sponsors can make payments through the online portal or via a bank transfer, as long as they have your reference number. You’ll still be legally responsible for the tenancy. Read our payment guide for more information.
The type of agreement you receive depends on the property you’re booking. We use a small number of different agreement types across our portfolio, including:
- Common Law Tenancy Agreement – our most common agreement, designed specifically for student accommodation.
- Licence Agreement – used at some properties where accommodation is managed differently.
- Standard Occupation Contract (Wales) – used at our Welsh properties where required by legislation.
The agreement that applies to your booking will be confirmed before you commit.
Sample Common Law Tenancy Agreement
Is it legally binding?
Yes. Once signed, your tenancy agreement, licence agreement, or occupation contract is a legally binding contract between you and the landlord.
Can I read the agreement before I sign it?
Absolutely. You’ll receive a copy of your agreement before you commit, giving you the opportunity to read and understand the terms.
If you’re unsure about anything, please contact us and we’ll be happy to help. You can also seek advice from your university’s accommodation office, student advice service, or an independent legal adviser before signing.
You’ll need a UK-based guarantor if you’re paying in instalments. If that’s not possible, some properties accept international guarantors alongside full rent up front or support from third-party guarantor services. Speak to us early to see what’s possible or read our payment guide for more information.
Didn’t get your university place? You may be eligible to cancel your booking under our No Place, No Pay policy. Please refer to our Cancellation Policy for full details, eligibility criteria, and deadlines.
We understand things can change. Depending on the reason and when you tell us, you may be eligible to cancel – especially if your visa or course is affected. Please check our cancellation policy or contact the property team for help.
Our contracts are for a fixed term, but if you want to leave before it ends, you’ll need to find a replacement tenant who is acceptable to Host as defined within your Resident Handbook. We’ll help you through the process, but until a new tenant is found, you’ll remain responsible for rent.
Yes! We offer early-bird rebooking and returning student discounts at many locations. Rebooking opens partway through the academic year – our property team will be sure to let you know when bookings open, you just need to make sure you don’t miss out on your room!
International Students
Yes, you can book online from many countries around the world. All documents and payments can be handled digitally, and we’re here to support you every step of the way. Please be aware that, in some circumstances, we may be unable to accept a booking or payment due to applicable government restrictions, sanctions, banking requirements or other regulatory requirements.
You’ll usually need a passport or photo ID, your university offer letter and your home address. If you’re unsure, just get in touch and we’ll walk you through it.
Travelling to the UK to study? If your visa application is refused, you may be eligible to cancel your booking under our No Visa, No Pay policy. Please refer to our Cancellation Policy for full details, eligibility criteria, and deadlines.
We know moving to a new country is a big step. Our property teams are friendly, knowledgeable and ready to help you settle in. We often run welcome events, local orientation and socials so you can get to know your new city and flatmates.
For Parents and Guardians
We’ve been providing student accommodation for nearly 30 years. Our properties are purpose-built for students and designed to create a safe, inclusive and supportive environment.
We understand that choosing student accommodation is an important decision for both students and parents. That’s why our properties are accredited by the ANUK/Unipol National Code for Larger Developments, which sets benchmark standards for student accommodation across the UK. We work closely with the National Code and take part in regular inspections to ensure our buildings continue to meet high standards of safety, management and student support.
Yes, of course – but due to data protection, we’ll need your child’s permission to discuss any specific details. They can grant this when they book or give consent in writing at a later stage.
We know it’s a big step. Our staff are trained to help with everything from maintenance issues to wellbeing concerns. We aim to create an environment where students can thrive independently – but never feel alone.
Safety is a top priority. All of our properties have secure entry, CCTV, fire safety measures and trained staff on-site. We also run regular checks and drills to make sure everything is working as it should.
Our on-site property teams are trained in wellbeing and mental health first aid. They’re not just there for maintenance – they’re there to support your child through the highs and lows of student life. We also have strong links with local and university support services.
Yes – many parents and guardians do. You can act as a guarantor if you’re UK-based and you’re welcome to pay rent instalments via the student’s online portal. Find out more in our payment and guarantor guide.
Accreditations, Memberships & Consumer Protection
Host are proud members of the ANUK / Unipol National Code. This means we have signed up to the ANUK / Unipol National Code, which ensures best practice across our properties. You will see our membership certificates displayed in our properties and if you have any questions about ANUK / Unipol National Code and what it means for you please speak with your Property Team.
Host is a proud member of Propertymark, the UK’s leading professional body for letting and managing agents. As part of this membership, Host adheres to Propertymark’s strict Code of Practice, ensuring high standards across all aspects of lettings and property management.
This commitment offers you reassurance and confidence that Host will support and guide you responsibly throughout every stage of your tenancy.
For further details on the standards Host follows, please view the Propertymark Conduct & Membership Rules here.
Host are members of the Property Redress Scheme which is a consumer redress (ombudsman) scheme for Property Agents and Professionals. Our membership number is PRS041094. If you do not feel we have dealt with your complaint, you may be able to raise this with the PRS.
Host Student Housing Management (UK) Limited is registered as a letting and management agent with Rent Smart Wales, the national licensing authority for the private rented sector in Wales. This means we meet the required standards for managing accommodation in Wales and ensure our teams complete the relevant training and compliance requirements. Our registration demonstrates our commitment to providing a professional, safe and well-managed living environment for students.
Host are members of The Propertymark Client Money Protection Scheme meaning that if you feel we have misappropriated your rent, you can apply for reimbursement through this scheme. Please see a copy of our latest CMP Certificate in our website footer under ‘useful links’.