Terms & Conditions

These are the terms and conditions for Southampton Crossings.

Offers T&Cs

Get £550 Cashback! When using code: NB550

It’s simple – book your room at Southampton Crossings for the 2025/26 academic year, and we’ll give you £550 cashback.

Here’s how it works:

Book before 15th October 2025.

Choose a 44-week or 51-week tenancy at Southampton Crossings.

Stay up to date with your rent – no arrears by January 2026.

How to claim your cashback
When you book online:

Head to the ‘Select Payment Option’ section.
In the ‘Got a discount code?’ box, enter NB550.
Your £550 will be: Deducted from your April 2026 rent, OR refunded directly if you’ve already paid in full.

A few things to know:

Offer valid for new bookings only at Southampton Crossings.

If you cancel, transfer your booking, or rebook to use this code, you won’t qualify.

Not valid with other offers or through external agents.

Cashback applies per property and can’t be transferred to another Host site.
Host reserves the right to amend or withdraw the offer at any time without prior notice.

Terms last updated: 26th September 2025
📞 +44 (0)23 8000 2355
📧 southampton@host-students.com

No Place. No Pay.

We understand that plans can change, and sometimes things don’t go as expected. Here’s what you need to know about our No Place, No Pay policy.

This offer is for prospective first-year undergraduate or postgraduate students applying to study in the UK for the 2025/26 academic year. This applies to full-term, part-term, and semester-let accommodations.

If you miss out on being offered a place at your chosen university or higher education institution, don’t worry!
Just send us confirmation from UCAS or your chosen institution within 48 hours of your results being published and we’ll take care of the rest.

Proof of Results: Please email us your proof (in English) of declined or deferred admission to the relevant site email address within the required timeframe. This can be a rejection letter from the university or a UCAS confirmation.
Voluntary Withdrawal: If you decide to withdraw from your course or university on your own, the usual cancellation policy will apply.
Course Cancellation: If your course is no longer running, reach out to us. Depending on the details, we may be able to release you from your contract or help you relocate to another Host accommodation near an alternative course, if applicable.
University Decisions: If your offer is withdrawn by the university due to disciplinary or personal reasons, you’ll remain responsible for any contractual charges, and the usual cancellation policy will apply.
Late Enrolment or Exam Re-sits: If you miss your enrolment date or need to re-sit exams due to circumstances beyond your control, we may be able to release you from your contract. Here’s what to keep in mind:
- Each case will be reviewed by Host, and in some cases, the decision may rest with the landlord.
- If you haven’t collected your keys, you’ll still be responsible for rent from the tenancy start date until an agreed release or cancellation date.
- If you’ve already moved in, you’ll be liable for rent from the tenancy start date until an agreed release or cancellation date.
- Final decisions rest with the landlord, and while we’ll do our best to provide them with the necessary information on your behalf, they’re not required to approve a release or relocation request if your place at university is cancelled.
Refund Process: Once we verify your documentation and confirm it meets the terms, we’ll cancel your agreement and refund any rent owed to you, assuming all timings were followed.

We can only accept a cancellation under these terms up and until 7 days before your tenancy start date at the latest, and if we receive the required evidence within 48 hours of it being published. If you’re unable to provide the required evidence on time, the standard cancellation terms will apply.

These terms are current as of 11th November 2024, but please remember, we may need to update or adjust them if needed. If we make changes, we’ll let you know via our website.

No Visa, No Pay

We’re here to support international students as you plan your studies in the UK for the 2025/26 academic year. If your visa plans don’t go as expected, here’s everything you need to know about our No Visa, No Pay policy, which applies to full-term, part-term, and semester-let accommodation.

What Happens if Your Visa Isn’t Approved?

If your visa application isn’t approved, we’re here to help. Simply send us proof of the visa refusal as soon as you can (within 48 hours of finding out, and no later than 7 days before your tenancy start date). Here’s how it works:

Proof of Visa Rejection: Please email us written confirmation (in English) of your visa rejection to admission to the relevant site email address within the required timeframe. We’ll only accept official written confirmation of the visa decision.
Missed Deadlines: If the required proof isn’t provided by the deadlines, we’ll apply the usual cancellation terms, and you’ll remain responsible for any rent charges.
Refund Process: Once we receive and verify the visa rejection proof within the specified timeframe, we’ll cancel your booking and refund any rent payments in full within 28 working days.
Pending Visa Applications: If your visa status is still pending within 7 days of your tenancy start date, let us know. We’ll do our best to hold your room, though this will depend on availability and our team’s discretion.
Responsibility: You’ll need to keep track of your visa status and keep us informed throughout the process to avoid any misunderstandings or unexpected charges.
Voluntary Visa Cancellation: If you choose to cancel your visa on your own, the usual cancellation policy will apply.
Visa Termination Due to Conduct: If your visa is terminated due to conduct or legal issues, you’ll remain responsible for any contractual charges, and the usual cancellation policy will apply.
Visa Cancellations During Your Stay: If your visa is cancelled or terminated after you’ve moved in, you must notify us within 48 hours. Here’s what to keep in mind:

Each case will be reviewed by Host, and in some cases, the decision may rest with the landlord.
If you haven’t collected your keys, you’ll still be responsible for rent from the tenancy start date until an agreed release or cancellation date.
If you’ve already moved in, you’ll be liable for rent from the tenancy start date until an agreed release or cancellation date.
Final decisions rest with the landlord, and while we’ll do our best to provide them with the necessary information on your behalf, they’re not required to approve a release request solely due to visa issues.

Important Note

We can only accept a cancellation under these terms up and until 7 days before your tenancy start date and if we receive the required evidence within 48 hours of it being published. If you’re unable to provide the required evidence on time, the standard cancellation terms will apply.