Coronavirus Guidance

The COVID-19 (Coronavirus) crisis is an unprecedented event and we are all trying our best to plan for what is going to happen next. As the situation continues to develop, we want to reassure you that our students’ and team members’ wellbeing and safety is our top priority, now and always.

Host has been closely monitoring this ever-changing global situation carefully. We have been following the latest advice from Public Health England and other expert authorities to take steps to mitigate the impact and spread of Coronavirus.

We are working tirelessly to ensure that our dedicated on-site teams and residents are well informed and equipped to deal with any issues that may occur. We have pulled together some information below for your guidance.

Guidance:

1. What is Coronavirus?

2. FAQs for current residents

3. Cancellation Policy & refunds for current residents

4. International students booking for 2020/21

5. More information


1. What is Coronavirus?

COVID-19 is a new illness that is caused by a virus called Coronavirus and can affect your lungs and airways.

The main symptoms are:

• A high temperature – this means you feel hot to touch on your chest or back
• A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours

For more information about Coronavirus, its symptoms, how to avoid catching it and what to do if you have it, visit the NHS or the HSE websites.


2. FAQs for current residents

We understand you may have lots of questions, so we’re doing all we can to help answer these for you. We’ve compiled a document with Frequently Asked Questions for students who are currently living with us which you can view below.

Download FAQs


3. Cancellation Policy & refunds for current residents

Host Student Housing Limited are the managing agent of your accommodation provision.

We have been in dialogue with the various building owners with regard to the current Covid-19 situation and have reflected these discussions within the Cancellation Policy for your property.

Below is a list of all the properties that we manage on behalf of the numerous building owners and a link to that site’s Cancellation Policy.

Please be advised that discussions are ongoing with all of our building owners and we will update the relevant site’s Cancellation Policy when we have received authorisation to do so. Please therefore keep checking this page and the links below for further updates.

We have included below for your information, a link to the advice given to students by the Minister of State for Universities on behalf of the Government. We have also included a link to the advice that has been published by Unipol who administer the National Code of Standards for Student Accommodation. Please read both articles.

Ministerial Statement Unipol Advice

Building:


4. International students booking for 2020/21

We understand that there is a lot of uncertainty surrounding the COVID-19 at the moment and possible consequent travel restrictions. For this reason, if you book a room at a Host property for September 2020 today, but are then disallowed from travelling to the UK due to the relevant Government travel restrictions, exclusively as a result of COVID-19 and therefore no longer require the room, you will be released from your booking. See below Terms & Conditions.

International Students – Cancellation


5. More information

As I am sure you can appreciate, this is an evolving situation and we will therefore be updating this page as necessary as and when we have more information.