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Coronavirus Guidance

As it always has been, the safety and wellbeing of our students and team members remains our highest priority. We are doing everything we can to ensure your safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.

With that in mind, we wanted to update you on the actions we have taken in response to the outbreak. See below for more information.

Latest updates:

1. What is Coronavirus?

2. Our Commitment to Students Booking for 2020/21

3. Our Commitment to Health & Safety

4. Current Residents

5. Our Thanks

We will continue to update this page with the latest information regarding bookings, on-site safety and how we’re supporting our students and teams.


1. What is Coronavirus?

COVID-19 is a new illness that is caused by a virus called Coronavirus and can affect your lungs and airways.


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2. Students Booking for 2020/21

We know there’s a lot of uncertainty surrounding COVID-19 for both existing and new students and the possible impact on your studies.

That’s why we’ve introduced a set of commitments to give all students booking with us for the start of the 2020/21 academic year flexibility and peace of mind.

View Our Booking Commitments


3. Our Commitment to Health & Safety

We have been working hard planning for our future, looking at ways to adapt our accommodation and our service to ensure that our students and team members are kept safe.

When our students move in for the new academic year, there will be a number of additions to Host’s procedures designed to set an even higher standard of cleanliness and safety at our accommodation.

View Our H&S Commitments


4. Current Residents

We understand you may have lots of questions, so we’re doing all we can to help answer these for you. For this reason, we’ve compiled a document with Frequently Asked Questions for students who are currently living with us.

Download FAQs

Cancellation Policy & Refunds for Current Residents:


5. Our Thanks

As we constantly evaluate and update policies and protocols, we want to extend a special thank you to our team members. They have been working tirelessly to support our students and ensure their health, safety and wellbeing.

From everyone at Host, we would also like to say a huge thank you to all the NHS staff and the key workers. Thank you for all your hard work during these unprecedented times – you’re all doing an amazing job!