Host The Rise – Nottingham FAQs

Making a Booking and Terms & Conditions:

Where does Host have accommodation?
Can I view a studio before I make a booking?
How do I make a booking?
How do I cancel a booking?
Do I have to be a student to live at The Rise?
Can I live with my friends?
Can two people share a studio with a double bed in it?
If I book by myself how will you allocate me a studio?
I have some requests for my studio, will you guarantee them?
Can I live at The Rise for more than one year?
What are the terms and conditions of the tenancy agreement?
Can I cancel my contract before I move in?
Can I cancel my contract and move out early?
If I move out early what will happen?

Moving In:

What do I need to bring with me on arrival?
Is there somewhere to park when I am unpacking?
Will there be someone to collect my keys from?
What happens on move-in day?
What if I am not happy with my allocated studio?
Will I be able to change studios after I have arrived?
Can I move in before my contract starts?

Living at The Rise:

What cooking equipment is provided in my studio?
Can I get bedding supplied?
What Broadband packages are there?
How do I connect to the internet?
Can I park on site?
Where can I store my bike?

Safety and Support:

Is there always a member of staff on site?
What are the opening hours of the Reception?
What about security?
How do I report maintenance?
What happens once I have reported maintenance?
How do I report emergency maintenance overnight or at weekends?
Where can I do my Laundry?
Where can I collect my post?
Who is responsible for cleaning my studio?
Can I smoke/vape at The Rise?
Can I decorate my room?
Can I have guests to stay?
Are there any guest rooms on site that I can book?
Can my visitors park on site?
Can visitors just walk in?
Can I bring a pet?
What if I have a complaint?

Finances:

Do I pay a deposit?
What options are there for me to pay my rent by?
I do not live in the UK – how can I pay my rent?
Do I need a Guarantor?
Can I pay my rent with my student loan?
What should I do if I am having financial problems?
What if I change my bank account or card details?
Can I pay with foreign currency or travellers cheques?
How can I find out how much I owe?
What if I don’t pay?

Bills:

Do I need to pay council tax?
Do I have to pay any Utility bills?
Is there a charge for the internet?
How do I make an insurance claim?

Moving Out:

What do I need to do before I move out?
How do I return my keys?
Will I get a deposit returned to me?


Making a Booking and Terms & Conditions:


Where does Host have accommodation?
We are based in university cities across the UK and Europe. To view our UK locations check out the locations page on the website.


Can I view a room before I make a booking? 
Viewings at The Rise are available by appointment only. Please contact the management office on 0115 978 5771 or by emailing cavendish@host-students.com to book a viewing.


How do I make a booking?
You can make an application online. If you would like to book online, please click the “Book Now” tab at the top of the page. If you have any questions or would like to find out more about our accommodation before booking you can telephone us on 0115 978 5771, email us at therise@host-students.com or call into the office.


How do I cancel a booking?
If you cancel your contract before the contract begins, or you want to cancel and move out early, you will be subject to our cancellation terms and charges. Cancellation Policy – 2022/23.


Do I have to be a student to live at The Rise?
To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part-time students, if you are unsure your university or college should be able to advise you whether you are exempt.


Can two people share a studio with a double bed in it?
A selection of our studio room types are available for double occupancy, these are clearly marked on the website. Please contact reception on 0115 978 5771, email us at therise@host-students.com or call into the office for further information.


If I book by myself how will you allocate me a studio?
We look at the studio type you have requested, your year of study, gender and any other preferences. The Rise will try to allocate you to a studio that is suitable to your situation and preferences, however it is not always possible for us to meet your requests.


I have some requests for my studio, will you guarantee them?
There is a section on your application where you can state any preferences. Whilst we will do what we can to try to meet your requests, we cannot guarantee studio type, location or the profile of the other residents.


Can I live at The Rise for more than one year?
Yes, it is possible for you to stay at The Rise throughout your studies. Bookings are taken on a first come first served basis so be sure to re-book as soon as possible.


What are the terms and conditions of the tenancy agreement?
A copy of the standard The Rise tenancy agreement can be downloaded from this website via the relevant studio type page. All residents will receive a copy of their tenancy agreement via email upon signing the document electronically during the online booking process.


Can I cancel my contract before I move in?
If you cancel your contract before the contract begins you will be subject to our cancellation terms and charges cancellation terms and charges. Cancellations will only be accepted upon receipt of a completed cancellation form. To request a form, please contact reception on 0115 978 5771, email us at therise@host-students.com or call into the office.


Can I cancel my contract and move out early?
Once the contract has begun you are liable for the full tenancy as stated in the tenancy agreement. Cancellation terms and conditions apply. You may be able to surrender your tenancy agreement early subject to a replacement tenant being found. Please check with reception for more information.


If I move out early what will happen?
If another, suitable, tenant is found to take over your tenancy The Rise will agree to release you from your contract. You will be required to pay an administration charge. You must vacate your room and return the keys to reception. You will be refunded any overpaid rent after you have moved out. This refund will be calculated based on the date the new tenant takes up occupation of the room not the date you move out. Should no replacement tenant be found for your room you will be liable for the rent for the duration of your tenancy agreement.


Moving In:


What do I need to bring with me on arrival? 
Please make sure that you bring your Host Booking Confirmation email, one form of photographic ID and your Host Boarding Pass (available to download/screenshot once you have completed your online induction). Keys will not be issued without the online induction having been completed, so please ensure this is completed at least 24-hours prior to arrival.


Is there somewhere to park when I am unpacking? 
We offer no guarantee that parking will be available on site for moving in weekends as travel plans can vary year-on-year. The team at The Rise will send out arrival information during the run up to your arrival – please keep an eye out for this email as it contains important information on how to get to The Rise by train, bus and car. If you are able to park on site to drop off, information on booking timeslots will also be provided at this time.


Will there be someone to collect my keys from? 
The Rise has staff on-site between 9am-6pm Mon-Thurs and until 5pm on Fridays.  At the start of contract, we have extended opening hours and you are advised to arrive when the office is open. However, if you arrive when the office is closed, don’t panic, instructions outside our office will advise you how to contact the member of staff on duty.


What happens on move-in day? 
You will be welcomed on arrival in our reception by a member of The Rise team. You will be asked to provide any documents that are outstanding from you. Once the paperwork (if any) is complete, you will be issued with your key and fob. As you will appreciate, move-in days are extremely busy for our team – please be prepared for possible delays/queues, and try to ensure that you bring with you any items that the team have requested in advance to speed the process along.


What if I am not happy with my allocated studio? 
It is usually not possible for a studio move, please speak to reception if you have any problems and should someone else be in the same situation we may be able to swap studios between residents. It is important to remember that moving to university is a stressful time and that initial teething problems are usually resolved within the first few weeks.


Will I be able to change studios after I have arrived? 
It is not usually possible to change studios after you have arrived. All studios are allocated on a 51 contract and unless another resident also requests a studio swap we would be unable to change your studio.


Can I move in before my contract starts?
Please contact The Rise for more information if you would like to move in early. You will need to complete a separate summer application and you may not be able to stay within the same room for the summer stay as you would for the academic year.


Living at The Rise:


What cooking equipment is provided in my studio?
All studio rooms come with a oven and hob, microwave and fridge/freezer as standard. Please contact reception on 0115 978 5771, email us at therise@host-students.com or call into the office to request an up-to-date copy of the inventory list detailing everything that’s included.


Can I get bedding supplied?
The Rise provides a mattress and mattress protector.


What Broadband packages are there?
A 100Mb Wi-Fi and 100Mb wired connection is provided to every room at The Rise free of charge. Our provider also offers residents additional add-ons for TV, gaming and back-up. All residents wishing to use the internet services must sign up to the terms and conditions of use.


How do I connect to the internet?
You can connect via Wi-Fi or a Cat 5 patch cable – if you don’t have one, you can buy one from reception.

To contact ASK4 with pre-arrival queries or assistance when you move in, visit their website or call the support team on 0114 303 3232. Alternatively, text ‘help me’ to 07797 800 545 to receive a call back or email support@ask4.com.

Can I park on site?
There is no parking available at The Rise. The reception team will be able to provide a list of local car parks for move in and move out days. 


Where can I store my bike?
No bikes may be stored within studios. Bike storage may be available on site, contact reception for further information.


Can I bring a pet?
No pets of any type are permitted at The Rise.


Can I decorate my studio?
You are responsible for ensuring that you leave your studio in the same condition that is was given to you. You will be asked to complete and return an inventory to record the condition of your studio upon arrival. Marks on the walls or furniture, including those caused by blu-tac, white-tac or pins will require painting once you have left and you may be charged in line with our advertised schedule of charges.


Safety and Support:


Is there always a member of staff on site?
The Rise is staffed weekdays 9am – 5pm. There is an emergency out of hours number outside these times.


What are the opening hours of Reception?
Reception is open Monday-Friday 9am to 5pm. 


What about security?
We provide 24-hour security with CCTV and electronic access control. Our residents also have a responsibility for ensuring the site is kept secure and are asked to ensure the accommodation remains safe by not allowing access to non-residents and reporting anything suspicious to staff or the out of hours number immediately.


How do I report maintenance?

You are given access to the online portal where maintenance jobs are able to be logged. Once logged, our team will work quickly to try and rectify the issue for you. For emergencies, contact the caretakers on 07971 499 415 outside of office hours.


What happens once I have reported maintenance?
Once reported, the maintenance job appears on the caretakers iPad for them to see. They will come and assess the issue, and hopefully fix it for you on their first visit. Occasionally, it will not always be possible to complete the repair on the first visit and a subsequent visit may be necessary. Repairs are responded to on a priority basis, please be aware that it may not be possible to attend to your problem the same day you report it, especially at busy times of the year.


How do I report emergency maintenance overnight or at weekends?
If you have a maintenance problem that needs urgent assistance when the reception is closed you should contact the member of staff on site by calling 07971 499 41. This number is answered 24/7. The caretaker or security guard will respond to your problem and do whatever is possible to resolve the issue, but it may not always be possible to complete the repair out of office hours.


Where can I do my Laundry?
Washers and dryers are provided, and managed by, the third-party company Circuit Laundry. Information on how to report issues within the launderette is displayed on posters within the room itself, alternatively, speak to reception and they will be more than happy to assist with reporting any issues on your behalf. How to use the laundry facilities can be found here.


Where can I collect my post?
Pigeon holes containing your post are located within reception. You can collect your post during office opening hours. Parcels and recorded mail will be signed for by The Rise staff without liability.


Who is responsible for cleaning my studio?
It is the resident’s own responsibility to clean their studios. On-site staff will conduct monthly inspections and you are expected to ensure that your studio and hallway are clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy the room must be returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all residents to ensure their studio and hallway are clean. The block stairways, corridors and all communal facilities are regularly cleaned by our team of caretakers – posters detailing which areas are cleaned when are displayed throughout the site on block noticeboards.


Can I smoke/Vape at The Rise?
No, Smoking and vaping is not permitted in any area within The Rise; this includes studios, hallways, stairways, communal rooms and external courtyard areas.  Charges will apply for anyone found to be smoking within the building.


Can I have guests to stay?
Occasional overnight guests are permitted. All overnight guests must be signed in at reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times whilst they are on site and you are responsible for their behaviour.


Are there any guest rooms on site that I can book?
No, The Rise does not have guest rooms during term-time. If you need an additional room during the summer months, this should be possible Please contact reception on 0115 978 5771, email us at therise@host-students.com or call into the office to check availability.


Can my visitors park on site?
Parking is not available on-site.


Can visitors just walk in?
Our accommodation has secure electronic fob access at the main entrances to ensure that only residents have access to the site. Visitors will need to contact reception or yourself to gain access. All visitors should be signed in at reception, this is for reasons of safety, security and to ensure that in the event of an emergency, the team know who is on site. Visitors must be accompanied by residents at all times whilst on site and residents should be reminded that they are responsible for their visitors actions throughout the duration of their stay.


What if I have a complaint?
We hope that you never have any reason to be dissatisfied with the service we provide you. However, if you have any issues that you would like to bring up with us please contact a member of staff in your management office who will endeavour to resolve the problem for you.


Finances:


Do I pay a deposit? 
The Rise does not take any deposits. The payment you make upon booking is an advance rental payment and is offset against your first or only instalment of rent.


What options are there for me to pay my rent by? 
You can choose to pay your rent in full, by instalments, or on a monthly basis. Please contact reception on 0115 978 5771, email us at therise@host-students.com or call into the office for full information surrounding these options.


I do not live in the UK – how can I pay my rent? 
If you do not live in the UK and do not have a UK guarantor, you will need to pay for your rent in full upon booking. You can arrange to do this either by credit/debit card or bank transfer. Please be aware that if paying by bank transfer the bank will usually deduct charges from the amount you send us, and you will need to pay the amount due, in full, before you can move in.


Do I need a Guarantor? 
All UK students will be required to provide a UK guarantor.


Can I pay my rent with my student loan? 
Please note that all payments must be cleared in full upon the date they become due. This may or may not fall in line with Student Finance payments. Payment due dates are available to view on the relevant room type page on our website.


What should I do if I am having financial problems? 
If you are having financial difficulties, you should contact a member of the management immediately. Failure to do so could result in interest charges being added to your account if you fail to pay on the due dates as well as legal proceedings being started against you and, where applicable, your guarantor. Management staff can usually advise you of where to go to get additional financial help which will assist you in meeting your financial obligations.


What if I change my bank account or card details? 
You do not need to take any action here, as The Rise do not store bank account or credit/debit card details within their systems. Simply log in to your account the next time your rent is due, and clear the balance using your new credit/debit card.


Can I pay with foreign currency or travellers cheques? 
The Rise cannot accept foreign currency or travellers cheques as payment. The safest and simplest way for international students to make a payment is by Credit/Debit card or bank transfer.


How can I find out how much I owe? 
Please log in to your Host Portal Account and click on the ‘Account’ tab. You are able to view all charges, transactions and payment dates via this section of your portal.


What if I don’t pay?
If you don’t pay your rent daily interest may be added to the amount you owe to us. Your guarantor will be contacted and will be asked to pay the amount that you owe. The Rise will commence legal proceedings against any resident who fails to pay the rent due. These proceeding will also include action against the resident’s guarantor.


Bills:


Do I need to pay council tax? 
Provided you are a student in full-time education you will be exempt from council tax.


Do I have to pay any Utility bills? 
Our rents are inclusive of electricity consumption up to the value of £300 per studio. No charge is made for water consumption, gas usage or internet provision.


Is there a charge for the internet? 
A 100Mb connection is provided to your room free of charge. Should you wish to upgrade to a faster connection you should contact our internet provider and payments can be made online.


How do I make an insurance claim? 

Contents insurance is automatically included with your rent. Host is working in partnership with Cover4insurance.com and their student insurance, Cover4Students, to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.

Visit cover4insurance.com to:

  • Check your level of cover
  • Review key exclusions and limitations
  • Check your policy excess
  • Learn how to make a claim
  • Extend and personalise your cover to protect additional items such as bicycles, musical instruments and photographic equipment

Should you wish to make an insurance claim, you will need to contact the insurance company directly.


Moving Out:


What do I need to do before I move out?
You are expected to ensure that your studio is returned at the end of your contract in good condition. You must make sure that all areas within the room are cleaned thoroughly and that all rubbish and unwanted items are removed from the studio to avoid any charges being incurred. Damage to the studio or missing items will be charged for in accordance with the publicised charges in reception. You must ensure that all outstanding invoices are settled prior to your departure. A final studio check will be completed at the end of the tenancy once the student has moved out and you will be notified and invoiced for any damages.


How do I return my keys?
During office hours, they should be returned to the reception. If you move out when the office is closed you should put your keys in an envelope with your name and room number clearly marked on it, and post them into the key drop off box in reception.


Will I get a deposit returned to me?
The Rise does not take a deposit, and as such no money will be refunded upon your departure. All damages will be invoiced for after you have left, and you will need to ensure these are paid within 7 days of receiving the invoice to avoid legal action being taken.


Equality and Diversity

We do not treat any person or group of persons applying for accommodation less favourably because of their race, colour, ethnic or national origin, gender, disability, appearance, age, marital status, sexual orientation or social status.